RETURN POLICY
Last updated April 19, 2022

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS
To return an item, please email customer service at sales@dressupamerica.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
 
Dress Up America Ltd
Attn: Returns
RMA #
1st floor unit 21 Grosvenor Way
London, E5 9ND
United Kingdom
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

 

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.

 

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
0203-667-2721
sales@dressupamerica.co.uk